Cancellations & returns
Draft policy text. Final terms will be reviewed by legal counsel before launch.
Cancelling
You can cancel a shipment from your order page while it is awaiting seller confirmation. Cancelling one seller's shipment does not affect the others.
Problems with an order
Use "Report an issue" on your order page. The seller responds first; if you're not satisfied you can escalate to our support team, who can review and decide the outcome.
Refunds
No payment is collected online in this release, so cancelling never requires an online refund.